Returns & Refunds - FAQs

• My product is faulty but is still guaranteed by the manufacturer, what do I do?

  You will need to contact the manufacturer directly in the first instance for assistance. The guarantee information should have been provided with the product at the point of purchase. However, if you require assistance with locating the manufacturer or their contact details, please contact us.

• What should I do if I’ve already installed something which has developed a fault?

  If the item is installed, please check first whether the manufacturer has provided a helpline, repair service or warranty. If you require assistance with locating the manufacturer, or your product was not supplied with such a warranty or service please visit a store or contact us.

• What happens if my items delivered or collected from store are damaged or incorrect?

  If you have received your delivery and products are damaged or incorrect, please contact us within 72 hours with your order reference and full details of the products, so that our teams can resolve this for you.

  For instore orders, where possible, always check the goods before leaving the premises, if you have collected your order from store and your items are damaged or incorrect, please return to the store with the items so that the team can resolve this for you.

• I've not received my refund yet, how long does this take?

  Refunds to card can take 3-5 working days, refunds to PayPal can take 5-10 working days. If you have not received your refund within the timeframe detailed, please contact us with your order and refund details.

• I paid by PayPal on the website, how do I get a refund?

  The quickest and easiest way is to take the product into our store.

Were we able to answer your question? If not please Contact Us.