Click & Collect

• What does Collect Today mean?

  Collect Today items are in stock at Redmount Store and is available to collect, during store opening hours. Outside store hours Collect Today items will be available when the store is next open.

• Can I have items for collection and delivery in the same order?

  Yes, you can order for both collection and delivery in the same order. Payment will be taken for the whole order and any delivery charges, discounts and bulk savings will be based on the entire basket total.

• I'm going to collect my order from store, what do I need to bring with me?

  When collecting your items, depending on your method of payment, along with your order number, you will need to bring the following:

  Debit/Credit Card Payment

  • The payment card you used to purchase your items (for security purposes you will need to verify your card using chip & PIN).

  Paypal

  • If using PayPal, you must bring photo ID, such as a Driving Licence or Passport (the name on the ID must match the name details in the payments section of the order).

  Trade UK Card

  • If you have paid with a Trade UK Card you need to take either the Trade UK Card OR another valid proof of employment for the business you are collecting on behalf of.
  • Your order reference which will be on the order confirmation email.

• When I visit the store to collect my order, where do I go?

  Please head straight to the counter where a colleague will collect your order for you. Please have your order number ready and wait for your turn.

• How long will a store hold my order for?

  Your items will be held at your Redmount Store for 30 days.

• What happens if I don’t collect my order from store or I no longer want it?

  If you don't collect your order from store, after 30 days the items will be automatically put back to stock, after this time or if at any time you wish to cancel your order, please contact us as soon as possible to either arrange a new order for collection or a full refund.

Were we able to answer your question? If not please Contact Us.