My Account - FAQs

• I have forgotten my password or registered email, what do I do?

  Go to the Reset your password page, where you’ll need to enter your registered email address. Then we will send you a temporary password. Once this has been entered, you’ll be prompted to enter a new password. Please note this temporary password is only valid for 24 hours. If you do not reset your password within 24 hours no worries, go back, enter your registered email and do the process again.

  If you have never shopped with Redmount or on Redmount.com before you will need a web account. Creating an account is easy and only takes a few minutes. Click here to register.

  If you have forgotten your registered email, check your mailbox for any previous email contact from Redmount. If you are still unable to locate your registered email, please contact us for help.

• Do I need an account to shop with Redmount?

  Redmount offer an account facility to all its customers, which can be used online, by telephone and in store, there are many benefits to this facility, your order history is all in one place, you can request copy invoices, easily report any returns or issues and also manage your personal information and marketing preferences.

  To shop online (even if you have shopped in store or over the phone before) you will need to Register your email address and set up an account, you will also need to register your personal information and set up an account when placing orders by telephone.

  To shop with us in store, it is not always necessary to provide your personal details, if you do not want to provide your details, then please advise the member of the staff at the time of placing your order.

  However, please note that orders placed in store requiring delivery to home or delivery to store, will require you to provide your personal information and set up an account.

  Please see our Privacy Policy for further information.

• Can multiple customers use one account?

  All accounts are registered to one individual and their own personal information only, therefore it is not possible for multiple customers to use one individual account, each customer would need to register for an account under their own information.

• How can I amend my account personal details (address, name card and email?

  Address

  Go to your Address Book to add or amend your saved addresses.

  Card Details

  Go to the Payment Cards section of your account to remove or amend card details.

  To add a card, if you are placing an order, you can use your card details at the checkout and you have the option to save the card details so that they can be used at future orders.

  Name, email, telephone numbers, profession

  Go to the Personal Details section of your account to update your details.

• How do I manage my marketing preferences?

  Go to your Personal Details to change your marketing preferences. At the bottom of this page you can either opt in or opt out of our four marketing channels. If you do not have an online account, your preferences can be updated easily by contacting us by telephone, email, by post or in store.

• How do I manage my cookie preferences?

  Redmount uses cookies on its website and some cookies are necessary in order for our website to work properly. You can change your cookie settings at any time, by visiting Cookie Preferences at the bottom of each page.

• How do I delete my online account or request deletion of my details?

  It is not possible to delete your online account whilst logged in and we will need to review your information to make sure we appropriately deal with your request, please contact us with your registered details and your request so we can help.

• How can I get a copy of my invoice?

  The quickest way to obtain copy invoices is via your online account. Go to your Order History and select the order you need. Click View Order Details and then click Email Invoice at the bottom of the page. If you encounter any issues or do not have an online account, your request can be dealt with by telephone, email or by post. We only keep copy invoices for 18 months, after this time these are archived and can only be retrieved with the Order Reference. We would advise that check your emails for any despatch emails which would’ve had the invoice attached.

Were we able to answer your question? If not please Contact Us.