Secure Payment Options (Payment - FAQs)

• What payment cards do you accept?

  Redmount accept the following payment methods:

  Online

  

  Telephone

  

  In Store

  

  In addition we also accept cash in our store.

• Why do I have to bring my payment card with me when collecting my order from a store?

  This security measure is in place to protect our customers, to ensure that we are giving the order to the right person.

  When collecting an order in store placed online or by phone, the cardholder will be required to collect the order in person and also to take the card used for payment. A free of charge chip and PIN check will then be carried out in store at the point of collection.

• My payment will not submit or I am receiving an error message, what do I do?

  There could be a number of reasons for this, firstly, please take a screenshot of the error message you are seeing in case this is needed.

  Please check the details you are entering for payment, for example in your name, please make sure that there are no spaces before or after or unusual characters included. If you still cannot resolve the problem, please contact us.

• Can I see Ex VAT prices or vice versa online?

  No, currently our website only supports the pricing including VAT.

Were we able to answer your question? If not please Contact Us.